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FAIS Ombud

The objective of the FAIS Ombud is to consider and dispose of complaints by clients against financial services providers in the terms of the FAIS Act.
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Ombudsman for Long-Term Insurance

The mission of the Ombudsman for Long-term Insurance is to mediate in disputes between the subscribing members of the industry and policyholders.
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From The Glossary »

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Assistance Policy:

A long-term policy in respect of which the value of the policy benefits or the amount of premiums paid in respect of an annuity benefit does not exceed R10 000.
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