Measuring ROI in Training is the first South African book on ROI in the field of training. The book represents the human resource- and training manager, as well as skills development facilitators and SETA staff with an opportunity to measure their impact and show the return on investment (ROI) in their training programmes. While American companies have been involved in ROI for many years, South African organisations are only now beginning to realise the importance of measuring the ROI in training. The problem, however, is that although some training managers know that they have to calculate and show ROI, they do not know how to do it, let alone where to start. This book is written to guide the training manager through the whole ROI process by implementing a practical step-by step ROI process in a user-friendly manner. In fact, all the necessary documentation, such as ROI input and calculation spreadsheets, checklists and questionnaires are provided, even on CD-ROM to make it easy to determine ROI in the shortest and most effective way.

"Measurement of ROI in Training spells out the 'how to' of Kirkpatrick's step four in a systematic and logical way with support tools that will impress the most sceptical accountant and is a must for all who are accountable for the most noble of contributions to the organisation, ... the development of people." (Andre Parker - Human Resource Director: ABI)